Serving Online Seniors

	Serving Online Seniors FAQ Page (Frequently Asked Questions)

	Files and Folders I Lost A File...How do I find it? How Do I Create A Folder? How Do I Copy and Paste? How Do I Delete Files? How Do I Select multiple files? Tools, Tips and Tricks How Do I use the On-Screen Keyboard? How Do I get my Computer Information? What's different on the Vista Start Menu? System Maintenance How Do I Delete Internet Cookies? What If I Don't Have A Delete Cookies Button? How Do I Delete Internet Temp Files? How Do I Clear My Internet History? How Do I Do A Disk Cleanup? How Do I Use Disk Defragmenter? My computer is acting funny..... How Do I Use System Restore? System Properties How Do I Adjust My Mouse? How Do I Change My Wallpaper? How Do I Create a Personal Screensaver? How Do I Organize My Icons? How Do I Organize My Program list? How Do I Pin or Unpin Start Menu items? What are Shortcuts? How Do I Create A Shortcut? [Back to Top] Finding files Windows XP Oops you lost a file? Perhaps you can’t remember the file name, and all you recall is the subject of a file. No problem... To find a file Click *Start* Click *Search* Click Image for example: Click on *All Files And Folders* Click Image for example: *Type* the search criteria into the boxes provided. Enter any part of the filename which may help identify it. Click *Search* to start the search Click Image for example: When the search has completed, you can either refine the search or click Yes, Finished Searching to close the search panel and display a Task Pane. [Back to Top] Finding files Windows Vista Oops you lost a file? Perhaps you can’t remember the file name, and all you recall is the subject of a file. No problem... To find a file Click *Start* Click Image for example: Click *Search* Click Image for example: Click the appropriate file type, or choose All Files Click Image for example: Type in the name of the file or a partial name in the top right corner and windows will automatically start to find files by that name as you type. Results will show in the center of the window. Click Image for example: *Click* on the file and the files information will appear at the bottom of the window. Click Image for example: If an image or picture, you can edit it right from the search window. Click *Open* and choose the program you would like to use. Click Image for example: Advanced Search If you do not see the file you need, then go to advance search. Click *Advance Search* in the center of the window. Click Image for example: Click on *Location* to specify where you want it to look for your file. Click Image for example: Change any of the other options by clicking the *small arrow* next to that option. *Type* in your file name or a part of the file name and click *Search. Click Image for example: Other Options* There are also other options within the search window: Change Icon view Click on *Views* and move the *slider* to choose the view you prefer. Click Image for example: [Back to Top] Creating Desktop Folders Windows XP You’re not restricted to creating folders within My Documents or via Windows Explorer. You can also create folders on the Desktop. This is especially useful when you need a folder on-the-fly or temporarily. You can easily delete it when it’s no longer needed. To create a folder on the Desktop: *Right-click* a vacant spot on the Desktop. From the right click menu displayed, choose *New* Click *Folder* Click Image for example: The name box is highlighted...type in what you want to name your folder now. OR Right-click the new folder, choose *Rename, type in a name and press Enter. Click Image for example: Example: Using your mouse, left click* and drag the folder to an appropriate spot on your Desktop [Back to Top] Creating Desktop Folders Windows Vista *Right click* on a vacant spot on your desktop. Click *New* and then *Folder* from the menu that appears. Click Image for example: With the file name highlighted in blue, start typing the new *name* of your folder and press *Enter* when finished. Example: If you accidentally click anywhere else and the name is no longer highlighted blue, then *right click* the folder and click *Rename* Click Image for example: Example: Now you can put the folder anywhere you would like on the desktop, just *left click* and drag to move it. [Back to Top] Copy and Paste Windows XP and Windows Vista *Highlight* the text on the Web page or email that you wish to copy by holding down the left mouse button and dragging the cursor down the screen. When you have reached the last line you want to copy, release the left mouse button. Note: If you wish to highlight text beyond the immediate screen, continue holding down the left mouse button and drag the cursor onto the gray bar at the bottom of the screen. Additional text will become highlighted. When you have reached the last line you want to copy, release the left mouse button. Click *Edit* on the tool bar at the upper left side of the screen Click *Copy* Click in the *body* of your email or the word document Click *Edit* at the upper left side of the screen Click *Paste. Copy and Paste is a great tool, use it to select what you want to send in an email so you do not need to Forward.* [Back to Top] Deleting files Windows XP Delete Files Undelete Files Deleting files is even easier than copying and moving them. In Windows, deleted files are first placed into a sort of limbo... the Recycle Bin. Deleted files can be restored from the Recycle into their original locations. To delete an unwanted file or folder *Click* it once to select it *Right Click* and choose *Delete* Click Image for example: *Note: You can also press the Delete* (or Del) key once the file is selected. If Windows asks whether you’re sure you want to delete it, click *Yes. Click Image for example: You can also drag-and-drop the file directly into the Recycle Bin (although in this case you won’t see the prompt asking whether you’re sure). Either way, the Recycle Bin will hold all your deleted files until you either choose to empty the bin or you run out of space in the bin. When the Recycle Bin is full, Windows will automatically start permanently* deleting files in it, starting with the files you deleted first. And un-deleting them... To undelete files, is a lifesaver when you find you’ve been too quick with the Delete key. On these occasions, all you need to do is: Double-click the *Recycle Bin* to open it *Locate* the file you wish to restore *Right-click* the file you wish to restore and choose *Restore* Note: You can also use the right hand pane option to restore. Click Image for example: Note: If you don’t want to place the file in its old location, instead of right-clicking it you can left click and drag it onto the Desktop or into an open folder window. Remember, the earlier you act, the more chance the file will still be in the Recycle Bin. [Back to Top] Deleting files Windows Vista Delete Files Undelete Files Deleting files is even easier than copying and moving them. In Windows, deleted files are first placed into a sort of limbo... the Recycle Bin. Deleted files can be restored from the Recycle into their original locations. To delete an unwanted file or folder *Right click* the folder or file you wish to delete and click *Delete* Click Image for example: Note: You can also press the Delete (or Del) key once the file is selected. Click *Yes* to the popup question. Click Image for example: And un-deleting them... To undelete files, is a lifesaver when you find you’ve been too quick with the Delete key. On these occasions, all you need to do is: *Double Click* the *Recycle Bin* icon on your desktop, or *right click* the icon and click *Open* *Highlight* the file to restore and click Restore this item in the top menu or right click and click *Restore* Click Image for example: Note: If you don’t want to place the file in its old location, instead of right-clicking it you can left click and drag it onto the Desktop or into an open folder window. Remember, the earlier you act, the more chance the file will still be in the Recycle Bin. [Back to Top] Selecting Multiple Files Windows XP and Windows Vista Often you’ll want to copy, move, delete or open more than one file at a time. To do this, you need to select multiple files simultaneously. Here’s how: To Select individual files *Hold* down the *Ctrl* key *Click* each file you wish to select (this is called Ctrl-clicking) Note: You can deselect a file the same way. To select a group of files or folders *Click* the *first* file in the list *Hold* down the *Shift* key *Click* the *last* file in the list [Back to Top] Use the On-Screen Keyboard Windows XP Access the Keyboard Modes of Use Create a Shortcut An on-screen keyboard is built into Windows XP. It can be useful if you have mobility impairments, if you are using a tablet PC, or if your keyboard goes down. To access the keyboard Click *Start* Click *Run* Click Image for example: Type *osk* and click OK Click Image for example: Another way to access the keyboard... Click *Start, go to All Programs, go to Accessories, go to Accessibility* and click on *On-Screen Keyboard* Click Image for example: Now the keyboard opens on your computer screen, featuring three typing modes you can use the type data: Clicking mode, you click the on-screen keys Scanning mode, you press a hot key or use a switch-input device to type highlighted characters Hovering mode, you can use a mouse or a joystick to point to a key, which is then typed To make a shortcut icon on your desktop to the on-screen keyboard: Right-click the desktop Point to *New, and click Shortcut* Click Image for example: Type *osk, click Next* Click Image for example: Type a name for the shortcut, and then click *Finish* Click Image for example: That's it! When you need it, the shortcut to the on-screen keyboard utility is right on your desktop. [Back to Top] Use the On-Screen Keyboard Windows Vista Access the Keyboard Modes of Use Create a Shortcut Pin to Start Menu An on-screen keyboard is built into Windows Vista. It can be useful if you have mobility impairments, if you are using a tablet PC, or if your keyboard goes down. To access the keyboard Click *Start, then All Programs* Click Image for example: Use the slider to the right and click *Accessories* Click Image for example: Click *Ease of Access* Click Image for example: Click *On-Screen Keyboard* Click Image for example: Now the keyboard opens on your computer screen, featuring three typing modes you can use the type data. To change typing mode, click *Settings* and then *Typing Mode* Choose the typing mode you would prefer and click OK Click Image for example: To add the on-screen keyboard to your Start Menu: Click *Start* > *All Programs* > *Accessories* > *Ease of Access* Click Image for example: Right Click On-Screen Keyboard and click on *Pin to Start Menu* Click Image for example: To create a short cut of the on-screen keyboard on your Desktop through Programs Menu Click *Start* > *All Programs* > *Accessories* > *Ease of Access* Click Image for example: Right Click On-Screen Keyboard, click *Send to* and then click *Desktop* (create shortcut) Click Image for example: To create a short cut of the on-screen keyboard from your Desktop *Right click* anywhere on your desktop, click *New* and then *Shortcut* Click Image for example: Type *OSK* and click *Next* Click Image for example: *Type* in the name of your shortcut and click *Finish* Click Image for example: Your done!! You now have a shortcut on your desktop. [Back to Top] How to Find Your System Information Windows XP There will be times you will need your computer's information to give to a support tech or to your Grandkids to shock them that you know so much about computers! How to find System Information Press and hold the *Windows key* (The windows key is in the lower left corner of your keyboard. It has a small flag on it.) Press the *Pause/Break* key (The pause/break key is in the upper right corner of your keyboard. It is right above the page up key.) This opens the *System Properties* window. This window has all the information for your computer. It has how much RAM is installed, what operating system is installed and so on. [Back to Top] How to Find Your System Information Windows Vista There will be times you will need your computer's information to give to a support tech or to your Grandkids to shock them that you know so much about computers! How to find System Information Press and hold the *Windows key* (The windows key is in the lower left corner of your keyboard. It has a small flag on it.) Press the *Pause/Break* key (The pause/break key is in the upper right corner of your keyboard. It is right above the page up key.) This opens the System Properties window. This window has all the information for your computer. It has how much RAM is installed, what operating system is installed and so on. Click Image for example: Another way to access System information in Windows Vista Click *Start, Right click* *Computer* and then click *Properties* Click Image for example: [Back to Top] Cleaning Internet Files Windows XP Delete Cookies Go to *Internet Explorer* Go to *Tools* > *Internet Options* Click Image for example: Click *Delete Cookies* button Click Image for example: Click OK to delete Click Image for example: Delete Internet Temp Files Click *Delete Files* button Click Image for example: *Check* ‘Delete all offline content’ & click OK Click Image for example: Clear HistoryClear Internet History Click *Clear History* button Click Image for example: Click *Yes* to clear history Click Image for example: Note: Use the following procedure if you do not have a Delete Cookies Button..... If your Internet Options Window does not have the button DELETE COOKIES please follow these instructions: Click on *Settings* Then Click on *View Files* Click Image for example: Click on *Edit, then Select All* Click Image for example: Click *File, then Delete* Click Image for example: TIP: This is also on Internet Options Windows….To decrease number of recently viewed pages: - on General Tab: History – Lower the number of "days to keep pages in History" by using up/down arrows. [Back to Top] Cleaning Internet Files Windows Vista Open *Internet Explorer* Click *Tools* in the top right corner, then click *Internet Options* Click Image for example: Under Browsing History click *Delete* Click Image for example: Click *Delete All* at the bottom of the window Click Image for example: In the Warning popup, check the box for *Also delete files and settings stored by add-ons* and click *Yes* [Back to Top] Disk Clean Up Windows XP Your computer like your desk can get overrun with a lot of clutter that you cannot easily see or remove manually. Occasionally you need to clean out your hard drive just as you would do with your desk. It is a quick and easy process that will free up some valuable hard drive space. Left-click on the Start Button at the bottom left of screen. Go to *Programs, then up to Accessories, then to System tools, then finally click on Disk Cleanup. Click Image for example: Note: You might have to click the 2 downward facing arrows when you go to Programs to get to the sub-menus. Place a Check* in each box and Click OK. Click Image for example: Click *Yes* Click Image for example: [Back to Top] Disk Clean Up Windows Vista Your computer like your desk can get overrun with a lot of clutter that you cannot easily see or remove manually. Occasionally you need to clean out your hard drive just as you would do with your desk. It is a quick and easy process that will free up some valuable hard drive space. Click *Start* > *All Programs* > *Accessories* > *System Tools* and click on *Disk Cleanup* Click Image for example: Click *Files from all users on this computer* Click Image for example: Click Continue at the User Account Control popup Put a *check* in every box available and then click OK Click Image for example: Click *Delete Files* Click Image for example: Wait for process to finish. Depending on how many files it has to go through, this process may take some time to finish. Please be patient and do not click cancel or shutdown during the process. Feel free to continue other functions while the disk cleanup is running. [Back to Top] Disk Defragmenter Windows XP BEFORE YOU BEGIN!! Windows 98 or ME Users: Make sure you exit all active programs before beginning. Disable your screensaver before beginning. Right-click on an empty space on your desktop Click *Properties* Click on the *Screensaver* tab Choose *None* as the screensaver choice and Click OK. Disk Defragmenter Left-click on the Start Button at the bottom left of screen. Go to *Programs, then up to Accessories, then to System tools, then finally click on Disk Defragmenter. Note: You might have to click the 2 downward facing arrows when you go to Programs* to get to the sub-menus. Click Image for example: From the list of drives, choose Drive C: and Click *Defragment.*

Windows XP and Windows Vista

BEFORE YOU BEGIN!! Windows 98 or ME Users: